We're committed to working with communities, landowners and other stakeholders to inform the development of NSW renewable energy zones, priority transmission projects and other energy infrastructure.
We value your feedback. If you’re unsatisfied with any aspect of our work, please tell us by completing our complaints and feedback form below.
There are special, separate processes for handling your enquiries about the items below.
- Report serious wrongdoing (such as fraud and corruption)
- Privacy complaints
- Request access to information, including seeking a review of an information access decision
- Grievances (workplace issues experienced by a staff member)
- Please contact a people partner or discuss your concerns with a member of EnergyCo’s senior executive team
Complaints handling policy
We are committed to working with communities, landowners, and other stakeholders to inform the development of NSW renewable energy zones, priority transmission projects and other energy infrastructure.
Our External Complaints Policy underpins our commitment to acknowledge, investigate and respond to customer complaints and feedback, and to be open to opportunities to improve our systems and service.
We are guided by 5 key principles that support our complaints handling processes:
- we enable complaints and make it easy for you to register a complaint or feedback
- we respond to complaints quickly and keep you informed
- we resolve complaints quickly and flexibly
- we are objective and fair, and no customer is disadvantaged by lodging a complaint
- we ensure confidentiality where this is practical and appropriate.
We value your feedback. If you’re unsatisfied with any aspect of our work, please let us know.
Complaints and feedback form
Energy & Water Ombudsman NSW
The Energy & Water Ombudsman NSW (EWON) is a free, independent, dispute resolution body that investigates and resolves complaints about electricity, gas and some water providers. You may contact EWON at any time for independent advice and assistance.
EWON’s contact details are:
- NSW Freecall: 1800 246 545
- Freefax: 1800 812 291
- Website: www.ewon.com.au
- Post: Reply Paid 86550, Sydney South NSW 1234