EnergyCo is committed to working with landowners, communities and stakeholders to inform the development of NSW Renewable Energy Zones, priority transmission projects and other energy infrastructure.
How we engage with communities
We use a number of methods to keep communities informed and engaged during the development of our projects:
- notifications and newsletters
- community information sessions
- working groups and forums including community reference groups and First Nations working groups
- pop-up displays at local events and towns
- advertisements
- social media
- through our website and interactive map.
Visit our project pages to read the latest updates and community information.
To receive the latest updates to your email inbox, you can register for our mailing list.
Having your say
We value community input into the development and delivery of our projects. We encourage you to contact us at any time with questions and concerns.
As part of the planning approval process, we will provide regular opportunities for landowners, communities and stakeholders to provide feedback on our projects. This includes displaying environmental impact assessment documents for public exhibition.
All feedback will be considered as part of the project development process.
What you can expect from EnergyCo:
- We will respect and value community opinions
- We will actively listen and answer questions as thoroughly as possible
- We will work to understand the needs of the community and show empathy
- We will respond in a reasonable timeframe and provide regular updates if we need time to investigate an issue
- We will provide avenues for support, including where to find project information and details of mental health support services if needed
- We will make information accessible and simple to understand
When engaging with EnergyCo, we ask the community to:
- Engage respectfully with our team and other community members when participating in meetings, information sessions and other activities
- Clearly identify the reasons for a complaint and provide relevant supporting information to help us investigate and respond appropriately
- Carefully consider any responses provided by EnergyCo
- Understand that some matters or policies are still being developed as the project progresses, and a final position may take time
We take all complaints seriously. We will work to ensure complaints are received, addressed, resolved and recorded in an appropriate manner.
To ensure equity in complaint handling, EnergyCo will consider all complaints on their merits and determine the appropriate response based on the issues raised.
We will provide you with regular updates on the progress of your complaint while it is investigated. We will aim to respond to complaints within two weeks of receipt unless otherwise discussed with you (if more time is needed to fully investigate the issue).
We will monitor and evaluate complaints to enable continuous improvement of our activities.
If English is not your first language and you would like assistance understanding project information, you can use of the Australian Government’s Translating and Interpreting Service.
Contact the Translating and Interpreting Service on 131 450 and ask them to call us on 1800 118 894.
An interpreter will then hold a three way conversation with the caller and one of our representatives.
You can contact our team in the following ways:
- Email us at [email protected]
- Phone us on 1800 118 894 (9am to 5pm, Monday to Friday)
- Write to us at GPO Box 5469, Sydney NSW 2001